1. Subscription Plans
QuietDiff offers monthly subscription plans only. All plans can be cancelled at any time.
2. Cancellation
You may cancel your QuietDiff subscription at any time through the Stripe Customer Portal, accessible from your account settings.
How to Cancel:
- Log in to your QuietDiff account
- Go to Settings → Billing
- Click "Manage Billing / Cancel"
- Select "Cancel Subscription" in the Stripe portal
Upon cancellation:
- Your subscription remains active until the end of the current billing period
- You retain access to all paid features through the end date
- No further charges will be made
- Your account automatically downgrades to the Free tier at the end of the period
3. Refund Policy
Refunds for monthly subscriptions are provided at our discretion and are generally only available within 7 days of your first purchase.
To request a refund, email support@quietdiff.com with your account email and reason for the request.
Refunds are not provided in the following cases:
- More than 7 days have passed since your first payment
- Account terminated for Terms of Service violations
- Fraudulent or abusive use detected
- Refund request made after account deletion
4. Billing Disputes
If you have a billing concern or need to dispute a charge, please contact support@quietdiff.com before filing a chargeback or payment dispute. We are committed to resolving billing issues fairly.
5. Plan Changes
Upgrades:
- Take effect immediately
- Pro-rated credit applied for unused time on lower-tier plan
- Charged for the difference for the remainder of the billing cycle
Downgrades:
- Take effect at the end of the current billing period
- No refund for the difference
- You retain access to higher-tier features until the downgrade takes effect
6. Data Retention After Cancellation
Upon cancellation or downgrade to Free:
- Snapshot history reduced to match your new tier (7 days for Free)
- Older snapshots permanently deleted after 30 days
- Monitors exceeding your new limit are paused (you choose which)
- Export your data before cancelling to retain full history
7. Questions
For refund requests or billing questions, contact support@quietdiff.com. We aim to respond within 24 hours.